We will strive to get all online orders shipped as quickly as possible. Please allow 4 to 6 business days for us to process your order (lead time) before shipping. We will ship to you via USPS Priority Mail Flat Rate, with delivery occurring within 1-3 business days after BHS’ lead time.
Tracking information will be e-mailed once the order has been dispatched. Delays of the shipment may occur if we are not able to fill all the items in your order due to back-orders. If this happens, we will contact you via e-mail during the first 1-3 business days of our lead time.
Shipping charges are based on the contents and destination of your order.
All sales are final. Only online merchandise damaged during shipping can be returned for a refund or exchange.
Refunds and Exchanges
If your merchandise was damaged during shipping, please follow these instructions:
Email us at email@example.com within 7 days of receiving your order.
Please include the following in your email:
In the subject line, please type “Merchandise damaged during shipping”
Your full name
Date you placed the order
Description of the merchandise that was damaged
Attach a copy of your online receipt as proof of purchase
Return the damaged merchandise to:
Burbank Historical Society
115 N Lomita Street,
Burbank, CA 91506
Upon receipt of your return, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item. Your refund will be applied to your credit card or original method of payment within 7 days of receiving your return.