Privacy Policy
Shipping
We will strive to get all online orders shipped as quickly as possible. Please allow 4 to 6 business days for us to process your order (lead time) before shipping. We will ship to you via USPS Priority Mail Flat Rate, with delivery occurring within 1-3 business days after BHS’ lead time.
Tracking information will be e-mailed once the order has been dispatched. Delays of the shipment may occur if we are not able to fill all the items in your order due to back-orders. If this happens, we will contact you via e-mail during the first 1-3 business days of our lead time.
Shipping Rates
Shipping charges are based on the contents and destination of your order.
RETURNS/EXCHANGES
All sales are final. Only online merchandise damaged during shipping can be returned for a refund or exchange.
Refunds and Exchanges
If your merchandise was damaged during shipping, please follow these instructions:
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Email us at museum@burbankhistoricalsoc.org within 7 days of receiving your order.
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Please include the following in your email:
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In the subject line, please type “Merchandise damaged during shipping”
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Your full name
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Date you placed the order
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Description of the merchandise that was damaged
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Attach a copy of your online receipt as proof of purchase
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Return the damaged merchandise to:
Burbank Historical Society
115 N Lomita Street,
Burbank, CA 91506
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Upon receipt of your return, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item. Your refund will be applied to your credit card or original method of payment within 7 days of receiving your return.